1. GENERAL PROVISIONS

1.1. This Public Offer (hereinafter – "Public Offer", "Agreement") refers to the Seller's online store located on the online platform at https://unicoukraine.com (hereinafter – "Website").

1.2. This Public Offer is an offer from the Seller to conclude a sales agreement with any person who uses the Website to view information about Products and/or purchase them (hereinafter – "User" or "Buyer") and accepts the terms of this Public Offer by its acceptance.

1.3. This Agreement and the product information constitute a public offer in accordance with Articles 633, 641 of the Civil Code of Ukraine. Before clicking the "Place Order" button, the Buyer has the opportunity to review the entered data and correct any errors. After placing an order, information about it is sent to the Buyer via electronic means of communication.

1.4. Acceptance of this public offer is the performance by the Buyer of any action indicating an intention to purchase the Product, including: clicking the "Place Order" button or any other similar button on the Website; placing an order through the Website; placing an order through social networks; sending a message via Instagram Direct, Facebook Messenger, Telegram, Viber, WhatsApp or other electronic communication means regarding the purchase of the Product; placing an order by phone; making full or partial payment for the Product; confirming the order verbally, in writing or in electronic form. The performance of any of these actions confirms that the Buyer has read the terms of this Public Offer, fully understood them, and unconditionally agreed to them. The Website sections "Personal Data", "Privacy", "Warranties and Returns", "Delivery and Payment" are integral parts of this Public Offer.

1.5. Use of the Website and placing orders is permitted for persons who have the necessary civil capacity in accordance with the laws of Ukraine. A person placing an order confirms that they have the right to enter into sales agreements and provide the necessary personal data for this purpose. If an order is placed by a minor, it is considered that such an order is made with the consent of their parents, adoptive parents, guardians, or other legal representatives. The Seller is not obliged to verify the Buyer's age or civil capacity and is not responsible for the Buyer providing inaccurate information regarding their age or authority to complete the transaction.

2. TERMS

2.1. The terms below shall have the following meaning for the purposes of this Public Offer:

Website – a web page on the Internet at: https://unicoukraine.com.

Seller – a business entity whose details are specified in the "Seller's Details" section of this Public Offer.

Product – cosmetic products, perfumery and cosmetic products, accessories, gift sets, gift certificates, and other goods, information about which is posted by the Seller on the Website and available for order.

User – a person who has access to the Website and uses it for viewing and/or placing orders.

Order – the Buyer's expression of will regarding the purchase of the Product, placed through the Website, social networks, messengers, telephone communication, or other communication channels of the Seller, which contains the data necessary for the purchase and is subject to confirmation by the Seller.

Website Content – all objects placed on the Website, including texts, product descriptions, photographs, images, graphic elements, logos, trademarks, video, audio materials, design, program code, databases, and other results of intellectual activity owned by the Seller or used by them on legal grounds and protected by the laws of Ukraine.

UGC (user-generated content) – reviews, comments, photos, and other materials posted by Buyers on the Website.

3. SUBJECT

3.1. The subject of this Agreement is the regulation of the procedure for the Buyer to familiarize themselves with the Seller's Products, placing and fulfilling orders, purchasing Products for personal use, as well as defining the rights and obligations of the Parties when using the Website, social networks, messengers, and other communication channels of the Seller.

3.2. The Seller provides the Buyer with the opportunity to view information about the Products, place an order, and purchase the Products under the terms defined by this Agreement.

3.3. This Agreement applies to all Products, services, promotions, loyalty programs, promotional offers, and other opportunities offered by the Seller through the Website, social networks, messengers, or other sales channels.

3.4. This Agreement regulates the retail sale of Products to end consumers for personal, family, household, or other use not related to business activities. Wholesale purchase of Products, purchase of Products for subsequent resale, distribution, or use in commercial activities is carried out on the basis of separate agreements and/or with the written consent of the Seller.

4. PRODUCT INFORMATION

4.1. Information about Products is placed on the Website by publishing photographs, images, descriptions, characteristics, and other information. Product images may differ from the actual appearance of the Product due to the color reproduction features of monitors, mobile device displays, lighting conditions during photography, and other technical factors. Minor differences in color shades, packaging design, label design, or individual elements of the Product's appearance are not a defect of the Product and cannot be an independent reason for its return or exchange, provided that the functional, consumer, and quality characteristics of the Product are preserved. The Seller takes all reasonable measures to ensure the relevance and accuracy of information about the Products.

4.2. The Seller ensures that the Website provides information about each Product necessary for a conscious choice of the Product by the consumer, including the Product name, its purpose, composition, method of application, precautions for use, volume (weight), information about the manufacturer, and other information provided by the current legislation of Ukraine. The Buyer is responsible for choosing the Product without considering individual skin characteristics. The Seller guarantees the originality and authenticity of all Products sold on the Website. At the Buyer's request, the Seller is obliged to provide additional information necessary to make a purchase decision.

4.3. At the Buyer's request and to the extent provided by the legislation of Ukraine, the Seller provides documents confirming the safety and compliance of the products with the requirements of the legislation of Ukraine.

5. PRODUCT PURCHASE PROCEDURE

5.1. The price of the Product displayed on the Website is current at the time of viewing and may be changed by the Seller. The price is fixed at the moment the order is placed and confirmed by the Seller and is not subject to further change. The price of the Product specified on the Website includes value-added tax (VAT) in accordance with the rates established by the Tax Code of Ukraine. The Seller is a VAT payer.

5.2. The terms of Product delivery are determined by the Seller and published on the Website. The Seller has the right to set conditions for free delivery upon reaching a certain Order amount, information about which is posted on the Website and may be changed by the Seller unilaterally. In cases where delivery is on a paid basis, its cost is determined in accordance with the tariffs of the selected carrier and is paid by the Buyer, unless otherwise provided by the terms of a promotion or a special offer from the Seller.

5.3. Purchasing Products may require creating a User account.

5.4. An order can be placed by the Buyer through the Website, social networks, messengers, or other communication channels determined by the Seller.

5.5. The Seller confirms receipt of the Order within 1 (one) business day by sending a message to the email address, phone number, messenger, or other communication method specified by the Buyer. The message about receiving the Order confirms only the fact of its receipt by the Seller and is not a confirmation of acceptance of the Order for fulfillment. The Order is considered accepted for fulfillment after its separate confirmation by the Seller. If no message about receiving the Order is received within 2 (two) business days, the Buyer has the right to contact the Seller using the contact details provided in the requisites.

5.6. The Buyer has the right to cancel the Order before it is transferred for assembly or dispatch, by notifying the Seller in any available way.

5.7. When assembling an Order, the Seller ensures the dispatch of the Product specified in the Order, in compliance with legislative requirements regarding its quality, safety, completeness, and shelf life, as well as the presence of gifts or promotional items, if their provision is explicitly stipulated by the terms of the relevant promotion. In the absence of a gift or promotional item in the Order, as provided for by the terms of the relevant promotion, the Buyer has the right to contact the Seller within 7 (seven) calendar days from the date of receipt of the Order. After checking the request, the Seller, at its discretion, sends the missing gift, provides a bonus, promo code, or other compensation.

5.8. In the event of the ordered Product being out of stock, impossibility of its delivery, detection of a technical error, an error in the Product price, the Buyer providing unreliable data, inability to contact the Buyer, or the presence of reasonable grounds to consider the Buyer's actions fraudulent or indicative of abuse of rights, the Seller has the right to cancel the Order in full or in part, notifying the Buyer thereof. In the event of cancellation of a pre-paid Order, the Seller returns the actually received funds to the Buyer using the same payment method within 7 (seven) business days.

5.9. The Seller has the right to refuse to place or fulfill an Order for persons who have repeatedly and unreasonably refused to receive shipped Orders, provided unreliable data, committed fraudulent acts, or otherwise abused their rights, if such refusal does not contradict the requirements of Ukrainian legislation.

5.10. In case of two or more instances of the Buyer not receiving previously placed Orders without prior notice to the Seller of refusal to receive them, the Seller has the right to send further Products only on condition of full prepayment.

5.11. The Seller reserves the right to combine several orders from the same Buyer, placed for the same recipient and delivery address, into one parcel. The Buyer is notified of the order consolidation before their dispatch by sending a message to the email or phone number specified when placing the order. In case the Buyer objects to the consolidation of orders, they have the right to contact the Seller before the parcel is dispatched.

6. PRODUCT DELIVERY

6.1. Delivery methods and estimated delivery times are indicated on the Website in the "Delivery" section.

6.2. The Seller has the right to restrict delivery to temporarily occupied territories and territories of active hostilities.

6.3. The risk of accidental destruction or damage to the Product passes to the Buyer from the moment the Product is handed over to the carrier. In case of damage during delivery, the Buyer is obliged to document the damage in the presence of the delivery service representative and inform the Seller with photographs within 3 (three) calendar days from the moment of receipt.

6.4. The Seller is not responsible for changes in the properties of cosmetic products due to improper temperature conditions of transportation caused by the carrier (overheating, freezing). In case of detecting such changes, the Buyer documents the condition of the Product with photographs and contacts the Seller within 3 (three) calendar days from the moment of receipt.

6.5. In case of impossibility of delivery due to reasons beyond the Seller's control (force majeure, martial law), the Seller notifies the Buyer and agrees on new terms or refunds the funds.

6.6. The Seller delivers the Product to the territory of other states (international delivery) by prior arrangement with the Buyer. The cost of international delivery is not included in the cost of the Product and is paid by the Buyer additionally, in full, according to the tariffs of the chosen delivery service. Payment is made in the currency specified on the Website; currency conversion and payment system fees related to international payment are borne by the Buyer. The Buyer is solely responsible for paying duties, taxes, and other mandatory payments when importing the Product into the territory of the receiving country. The risk of accidental destruction or damage to the Product passes to the Buyer from the moment the Product is handed over to the first carrier, regardless of further stages of international transportation. Delivery times may differ from delivery times within Ukraine and depend on the delivery service, customs clearance, and the legislation of the receiving country. The Seller has the right to limit or refuse delivery to countries to which international sanctions, embargoes, or legislative restrictions on the export of the relevant product category apply. The return of goods purchased with international delivery is carried out by the Buyer independently and at their own expense, including the costs of reverse customs clearance (if any). The Seller is not responsible for delays or inability to deliver caused by the actions of customs or other control authorities of the receiving country, restrictions of the legislation of that country regarding the import of the relevant product category, as well as the actions of the delivery service beyond the Seller's control.

7. PRODUCT PAYMENT

7.1. Product payment methods are indicated on the Website in the "Payment" section.

7.2. If an error is found in the price of the Product, including due to a technical failure, software error, human error, or other reasons beyond the Seller's control, the Seller has the right to suspend the fulfillment of the Order and notify the Buyer thereof. The Seller offers the Buyer to confirm the Order at the correct price or cancels the Order. If it is impossible to contact the Buyer, the Order is considered canceled. In case of cancellation of the Order, the paid funds are returned to the Buyer in full within 7 (seven) business days. A clearly erroneous price is considered a price that obviously does not correspond to the market value of the Product, in particular, a zero price, a price of 1 hryvnia, or another price that is the result of a technical or software error. Such a price does not create an obligation for the Seller to sell the Product at it and cannot be considered a proper offer to sell the Product.

7.3. The price for the ordered and confirmed Product by the Seller is not subject to change.

7.4. The fact of receipt and acceptance of the Product by the Buyer is the transfer of the Product to the Buyer or their authorized representative by the carrier, confirmed by the carrier's documents, information in the shipment tracking system, or other evidence of Product receipt.

7.5. The Seller uses a software registrar of settlement transactions (PRRO) in accordance with the Law of Ukraine "On the Use of Registrars of Settlement Transactions". An electronic fiscal receipt is sent to the Buyer's e-mail or other communication channel.

7.6. Payment is made exclusively on behalf of the Buyer. In case of a dispute regarding the legality of the payment, the Seller has the right to suspend order fulfillment until the circumstances are clarified.

7.7. In case of double debiting of funds due to a technical failure, the Seller returns the overpaid amount within 3 business days after confirming the fact.

8. PRODUCT RECEIPT PROCEDURE

8.1. Upon receipt of the parcel, the Buyer checks: the integrity of the external packaging; conformity of the Product to the order; presence of a protective membrane and seals; absence of signs of leakage or damage; shelf life on the packaging.

8.2. In case of discrepancy or damage, the Buyer is obliged to: document the fact in the presence of the delivery service representative; take photographs; contact the Seller within 3 (three) calendar days from the moment of receipt of the Product. Claims regarding appearance, submitted after signing the waybill without appropriate remarks, may not be accepted.

9. PRODUCT RETURNS AND REFUNDS

9.1. Detailed return conditions are set out in the "Warranties and Returns" section of the Website. Perfumery and cosmetic products of proper quality are not subject to exchange and return in accordance with Resolution of the Cabinet of Ministers of Ukraine No. 172 of 19.03.1994.

9.2. Grounds for return or exchange are exclusively: non-conformity of the Product with the description on the Website; manufacturing defect; damage during delivery; expired shelf life.

9.3. To return a Product of inadequate quality, the Buyer provides photographs of the defect, retains the original packaging, and contacts the Seller within 3 (three) calendar days from the moment of discovering the obvious defect. In case of hidden defects in the Product, the Buyer notifies the Seller within a reasonable period after their discovery, but no later than the Product's shelf life. The notification is accompanied by videos and/or photographs and, if available, a conclusion from an independent specialized laboratory confirming the inadequate quality of the Product.

9.4. Refunds are made using the same payment method within 7 days from the date the Seller receives the returned Product or confirmed order cancellation.

9.5. Returns are not made if the defect occurred as a result of improper use of the Product, violation of storage conditions by the Buyer, or after the expiration of the shelf life.

9.6. The Product's shelf life is indicated on the packaging in the format specified by the manufacturer.

9.7. Return of Products purchased as part of a promotion (as a set or with a gift item) is possible only together with all items and gifts received according to the terms of such promotion. Partial return of a promotional set is not allowed. In case of partial return, the Buyer is obliged to return all components of the promotional set, otherwise, no refund will be made.

9.8. If the Buyer submits a claim regarding the inadequate quality of the Product, the presence of a defect, an undesirable reaction to cosmetic products, or another claim related to the properties of the Product, the Seller has the right to demand from the Buyer the return of the relevant Product, its remnants, packaging, labels, markings, and other materials necessary for conducting a quality check, establishing the causes of defects, or reviewing the claim. Failure by the Buyer to provide the Product for inspection may be a ground for refusing to satisfy the Buyer's claims if, without such Product, it is objectively impossible to establish the causes of the alleged defects.

9.9. In the event of a dispute regarding the quality, safety, properties, or causes of product defects, the Seller has the right to initiate an internal inspection and/or an independent expert examination of the products with the involvement of an accredited laboratory, expert institution, or other competent specialist. If, as a result of such inspection or examination, it is established that the defects arose due to the Buyer's violation of storage, transportation, or use rules for the Product, or for other reasons for which the Seller is not responsible, the Buyer's claims for refunds, product replacement, or compensation for damages will not be satisfied.

10. SAFETY AND USAGE FEATURES

10.1. The Product sold by the Seller is not a medicinal product and is not intended for the diagnosis, treatment, prevention, or elimination of any diseases or pathological conditions of the body. Any recommendations, descriptions, consultations, materials, or information posted on the Website, social networks, advertising materials, or provided by the Seller's representatives are for informational purposes only and cannot be considered medical recommendations or prescriptions.

10.2. The effectiveness and results of using cosmetic products are individual and depend on many factors, including skin type and condition, individual body characteristics, age, lifestyle, hormonal background, health status, presence of allergic reactions, concomitant care, adherence to application recommendations, and other circumstances beyond the Seller's control. The Seller does not guarantee the achievement of a specific cosmetic, aesthetic, or other result from product use.

10.3. The absence of an expected result, a difference between the actual result and the Buyer's subjective expectations, or results obtained by other persons, is not a defect in the Product, does not indicate its inadequate quality, and is not a basis for returning the Product, exchanging the Product, or refunding paid funds.

10.4. Before first use, the Buyer is obliged to independently familiarize themselves with the Product's composition (INCI), method of application, warnings, and other information about the Product. Individuals prone to allergic reactions, increased skin sensitivity, or individual intolerance to certain components are advised to perform an individual sensitivity test before using the Product.

10.5. Individual intolerance to Product components, allergic reactions, irritation, or other individual body reactions that are not related to a manufacturing defect of the Product, violation of its safety requirements, or inaccuracy of information about the Product's composition, are not considered a defect of the Product and are not grounds for making claims to the Seller for refunds, product replacement, or compensation for damages, if the Product's composition was properly indicated on the Website and packaging.

10.6. In the event of any undesirable reactions after using the Product, the Buyer must immediately stop using it and, if necessary, consult a doctor. The Seller is not responsible for the consequences of using the Product contrary to the manufacturer's instructions, application recommendations, warnings, or restrictions specified on the Product packaging or in its description.

10.7. Warnings regarding the use of the Product during pregnancy, lactation, after cosmetic procedures, for certain skin conditions, or for persons of a certain age are indicated in the Product description, if such information is provided by the manufacturer. The Buyer is solely responsible for observing such warnings and assessing the possibility of using the Product taking into account their own individual characteristics.

10.8. The Seller is not responsible for the consequences of simultaneous use of the Product with other cosmetic products, medicines, active ingredients, cosmetic procedures, or other products whose compatibility is not explicitly confirmed by the Product manufacturer.

10.9. In the event the Seller receives a notification from the Buyer about an undesirable reaction, allergic reaction, skin irritation, or other circumstances that may indicate a possible non-conformity or danger of the Product, the Seller has the right to conduct an internal investigation of such an appeal. To consider the appeal, the Seller may request additional information from the Buyer, including photographs, video materials, information on the method of Product use, its storage conditions, concomitant care, use of other cosmetic products or medicines, as well as copies of medical conclusions or other documents that may be relevant to establishing the circumstances of the case. Until the completion of the investigation, the Seller has the right to suspend the consideration of claims for refunds or Product replacement. The conduct of such an investigation does not constitute an admission by the Seller of Product defects or its responsibility.

10.10. Cosmetic products containing natural ingredients may have natural technological features, including slight changes in shade, smell, consistency, appearance of sediment, stratification, or other changes due to the properties of natural raw materials. Such features are not considered a defect of the Product provided that they do not affect the safety, functional properties, and suitability of the product for its intended use.

11. INTELLECTUAL PROPERTY

11.1. The UNIKO trademark, logo, corporate identity, product names, slogans, and all related designations are objects of intellectual property rights and are protected in accordance with the legislation of Ukraine.

11.2. All content on the Website – texts, product descriptions, product photos, page design, graphic elements, video materials – is the property of the Seller and/or is used legally. Any copying, reproduction, distribution, or use of the Website content without the Seller's written permission is prohibited.

11.3. It is prohibited to: use the UNIKO trademark or similar designations to promote third-party goods; copy product photos for commercial purposes; reproduce the Website design or its individual elements; use the name UNIKO in meta tags, advertising, or SEO without written permission.

11.4. The Buyer has the right to publish photos of purchased UNIKO products on their own social networks with brand attribution. Commercial use of Product images requires the Seller's written permission.

11.5. In case of detection of intellectual property rights infringement, the Seller has the right to demand the cessation of the infringement, removal of illegally used content, and compensation for damages in accordance with current legislation of Ukraine.

12. PROMOTIONS, DISCOUNTS AND LOYALTY PROGRAM

12.1. The Seller has the right to conduct promotions, special offers, and provide discounts. The terms of each promotion (duration, discount amount, participating products, restrictions) are published on the Website.

12.2. The promotional price is valid exclusively during the period specified in the promotion terms. After the promotion ends, the price returns to the standard price.

12.3. Promo codes: are personal or general; have a limited validity period specified in the terms of provision; apply only to participating products; cannot be combined with other promo codes, unless otherwise specified in the promotion terms; have no monetary equivalent and cannot be exchanged for cash.

12.4. In case of return of Goods purchased using a promo code, the actual amount paid by the Buyer, taking into account the applied discount, will be refunded.

12.5. If the promo code did not work at the time of placing the order due to a technical error, the Buyer notifies the Seller. The Seller verifies the fact and adjusts the order value or provides compensation.

12.6. The Seller reserves the right to change the terms or terminate promotions early, by notifying this on the Website. Orders placed and confirmed before the change of terms will be fulfilled under the original promotional terms.

13. GIFT CERTIFICATES

13.1. The Seller reserves the right to introduce the sale of UNIKO gift certificates. A gift certificate is an electronic or physical document that grants the right to purchase Goods on the Website for the face value of the certificate. The terms of purchase, activation, and use of gift certificates are published on the Website separately at the time of their introduction and are an integral part of this Agreement.

13.2. The validity period of a gift certificate is 12 months from the date of its activation, unless a different period is specified directly on the certificate. After the expiration date, the certificate is canceled without refund.

13.3. A gift certificate is not subject to: exchange for cash or monetary refunds; use for purchasing other gift certificates; combination with promo codes, unless otherwise specified in the promotion terms. In case of loss or theft of a gift certificate, the Seller is not responsible for its unauthorized use by third parties. If the order value exceeds the certificate's face value, the Buyer pays the difference by any available payment method.

14. RIGHTS AND OBLIGATIONS OF THE PARTIES

14.1. The Seller has the right to: (1) make changes to the list of Goods and prices; (2) restrict access to the Website if the User violates the terms of this Agreement; (3) expand and reduce the product offer, suspend or terminate the sale of any Goods; (4) conduct special promotions; (5) limit the number of units of Goods in one order; (6) refuse a sale if there are reasonable grounds to consider the order fraudulent.

14.2. The Seller undertakes to: (1) maintain the confidentiality of the Buyer's personal data; (2) provide the necessary information to the Buyer regarding the Goods; (3) ensure the availability of a fiscal receipt for each settlement transaction; (4) consider claims within the terms established by the Law of Ukraine "On Protection of Consumer Rights".

14.3. The User has the right to: (1) receive information and explanations from the Seller regarding the Goods; (2) refuse ordered Goods before shipment; (3) receive an electronic fiscal receipt for each payment; (4) receive information about the status of their order; (5) submit a claim regarding the quality of the Goods within the shelf life.

14.4. The User undertakes to: (1) provide accurate information when placing an order; (2) not disrupt the normal operation of the Website; (3) maintain the confidentiality of account data; (4) immediately report unauthorized use of the account; (5) check the correctness of order data before confirming it; (6) familiarize themselves with the composition of the Goods before purchase to prevent allergic reactions; (7) photograph any damage or discrepancies upon receipt of the parcel.

14.5. The User is prohibited from: (1) using automated means to access or copy the content of the Website; (2) disrupting the functioning of the Website; (3) unauthorized access to Website functions; (4) using the Website for purposes prohibited by the legislation of Ukraine; (5) making payments using payment instruments that do not belong to the Buyer without the owner's permission; (6) using intellectual property, content, and images of the Website without the Seller's written permission.

14.6. Fair use of the Website and prohibition of abuse of rights

14.6.1. The Buyer undertakes to use the Website in good faith, not to abuse their rights, and not to commit actions aimed at harming the Seller, its business reputation, property, employees, or other buyers.

14.6.2. Abuse of rights by the Buyer may include, but is not limited to: repeated unfounded refusal to receive dispatched orders; providing knowingly false information regarding the quality, completeness, or characteristics of the Goods; submitting unfounded claims regarding the Goods after their use contrary to the manufacturer's instructions; demanding compensation, discounts, gifts, or other benefits without proper legal grounds; posting knowingly false information about the Seller or products; committing actions that show signs of fraud or are aimed at obtaining unjustified benefits.

14.6.3. In case of detecting signs of abuse of rights, the Seller has the right to: refuse to apply bonus programs, promo codes, or special offers; demand additional confirmation of Buyer's data; limit the possibility of placing orders with cash on delivery; refuse to service a new order, if such refusal does not contradict the requirements of Ukrainian legislation.

14.6.4. The Buyer's exercise of rights provided by the legislation of Ukraine on consumer protection is not considered an abuse of rights and cannot be a basis for applying the measures provided for in clause 14.6.3 of this Agreement.

15. LIABILITY

15.1. The content of the Website is protected by copyright in accordance with current legislation of Ukraine.

15.2. Any losses that the User may incur as a result of violating the provisions of this Agreement (e.g., providing inaccurate data, violating the rules for using the Website) are not reimbursed by the Seller. The Seller's liability for damage caused by goods of improper quality is regulated by the current legislation of Ukraine and cannot be limited by this Agreement.

15.3. The Seller is not responsible for: delays or failures due to force majeure; actions of banks, payment systems and related delays; technical failures of the Website due to reasons independent of the Seller, provided that reasonable measures are taken to eliminate them; damage due to improper use of Goods or use contrary to the manufacturer's instructions; individual allergic reactions if the Buyer familiarized themselves with the composition of the Goods and ignored the warnings; changes in product properties due to improper storage by the Buyer after receipt; changes in product properties due to temperature exposure by the carrier, if the Seller ensured proper packaging.

15.4. The Seller is released from liability for full or partial non-fulfillment or improper fulfillment of its obligations under the Agreement if such non-fulfillment was caused by force majeure circumstances that arose after the conclusion of the Agreement, were beyond the Seller's control, and objectively made it impossible for the Seller to fulfill its obligations. Force majeure circumstances include, but are not limited to: war, hostilities, armed aggression, missile strikes, artillery shelling, drone attacks, massive shelling of critical infrastructure, terrorist acts, sabotage, blockade, occupation of territories, introduction of martial law or state of emergency, mobilization, decisions of state authorities or local self-government, fires, explosions, accidents, natural disasters, epidemics, prolonged interruptions in electricity supply, communication or Internet access, damage, destruction or loss of warehouses, production facilities, equipment, inventory or logistics infrastructure as a result of the aforementioned circumstances, as well as other events beyond the Seller's reasonable control. The presence of force majeure circumstances may be confirmed by a certificate from the Chamber of Commerce and Industry of Ukraine or other proper and admissible evidence in accordance with the legislation of Ukraine. In the event of force majeure circumstances, the terms for the Seller's fulfillment of obligations are automatically extended for the duration of such circumstances and the time necessary to eliminate their consequences. The Seller notifies the Buyer of the occurrence of force majeure circumstances within 3 (three) business days from the moment such notification became objectively possible, taking into account the nature and consequences of the relevant circumstances.

15.5. The Seller's total liability for any claims by the Buyer shall not exceed the cost of the corresponding order for which the claim arose, except in cases where otherwise expressly provided by current legislation of Ukraine.

15.6. The Seller is not responsible for the consequences of using the Product after changes in its color, smell, consistency, texture or other properties that may have occurred as a result of the Buyer's violation of storage, transportation or usage conditions.

15.7. The Seller is not responsible for the consequences of using the Product after the expiration of its shelf life or the period of use after opening the package (PAO), as indicated by the manufacturer.

15.8. The Seller is not responsible for recommendations, conclusions, reviews, analyses, methods of application, or other statements regarding the Goods published by third parties, including bloggers, opinion leaders, buyers, or other Internet users. The Buyer independently makes decisions regarding the selection and purchase of Goods taking into account their own individual characteristics, skin type, health status, presence of allergic reactions, and other factors that may affect the use of the Goods.

16. PERSONAL DATA

16.1. By entering into this Agreement, the Buyer consents to the processing of their personal data (surname, name, phone, e-mail, delivery address) for the purpose of: fulfilling the order; informing about the order status; fulfilling legal requirements. The basis for processing is the performance of the Agreement. The Seller takes technical and organizational measures to protect personal data. The Buyer has the right to access, correct, delete, or restrict the processing of their data by sending a request to the Seller. Detailed terms are set out in the Privacy Policy on the Website.

17. COOKIE FILES

17.1. The Website may use cookies and similar technologies for: ensuring the functioning of the Website and saving User settings; analyzing traffic and behavior on the Website (analytical cookies); displaying personalized advertising (marketing cookies, including Meta pixel and Google Ads). Upon the first visit to the Website, the User is offered to consent to the use of cookies. Refusal of marketing and analytical cookies does not affect the ability to place orders. The User can change cookie settings at any time through the relevant section on the Website or browser settings.

18. MARKETING COMMUNICATION

18.1. By placing an Order, registering on the Website, subscribing to the Seller's informational materials, or providing their contact details through the Website, social networks, messengers, or other communication channels of the Seller, the Buyer consents to receive informational, advertising, marketing, and other messages from the Seller regarding Products, promotions, special offers, new arrivals, loyalty programs, and other commercial offers from the Seller via electronic communication means, including email, SMS messages, messengers, and other communication channels.

18.2. The Buyer has the right to unsubscribe from marketing communications at any time by notifying the Seller. Opting out of marketing communications does not affect the receipt of transactional messages (order confirmation, delivery information, fiscal receipt).

19. REVIEWS

19.1. By posting reviews, comments, photos, videos, or other content on the Website or social media, the User grants the Seller a free, non-exclusive, perpetual, and territorially unlimited license to use such content for marketing, advertising, informational, and commercial purposes related to the Seller's activities, including by reproduction, publication, distribution, display, adaptation, technical processing, posting on the Website, social media, advertising materials, email newsletters, and other communication channels of the Seller.

19.2. By posting content, the User guarantees that they are its author or have all necessary rights and permissions to grant the Seller the rights to use such content in accordance with the terms of this Public Offer, and that the Seller's use of such content will not violate the rights of third parties. The User has the right to demand the termination of further use of their posted reviews, photos, or other content by sending a corresponding request to the Seller. The Seller, within 10 (ten) business days from the date of receipt of a duly submitted request, shall cease further use of such content and remove it from resources under the Seller's control. However, the Seller is not obligated to recall or delete printed advertising materials, publications, advertising campaigns, or other materials created or distributed before the receipt of the corresponding request.

20. SERVICE, EQUALITY AND NON-DISCRIMINATION

20.1. The Seller provides support to Buyers through the communication channels specified in the Seller's Details. The response time to inquiries is no more than 1 business day. Complex inquiries are reviewed within 3 business days, with the Buyer being informed of the review progress.

20.2. The Seller sells Goods on equal terms for all Buyers regardless of race, color, nationality, gender, age, religion, political beliefs, language, or other characteristics. Any refusal to sell Goods may be based solely on grounds provided for in this Agreement (violation of Agreement terms, fraudulent actions, technical limitations), but never on discriminatory grounds.

21. DISPUTE RESOLUTION

21.1. By entering into this Agreement, the Parties confirm that all information provided is accurate and provided on legal grounds.

21.2. In case of disputes, a mandatory condition is to submit a claim to the Seller's email or through other communication channels specified in the details. If it is impossible to resolve the dispute amicably, either Party has the right to apply to the court in accordance with the current legislation of Ukraine. The User has the right to out-of-court dispute resolution by applying to state consumer protection bodies.

21.3. The Seller considers consumer claims within the following timeframes: for eliminating product defects – 14 days; for refunds – 7 days; in other cases – 30 calendar days.

21.4. The Seller reserves the right to change, add, or delete clauses of this Agreement at any time. The Seller notifies Users of changes by posting a new version on the Website. Continued use of the Website after the changes come into effect constitutes acceptance of the new terms. Changes do not apply to Orders confirmed before the effective date of the new version.

21.5. If any provision of this Agreement is found by a court to be invalid or unenforceable, such provision shall be amended to the minimum extent necessary to remedy the invalidity, and the remaining provisions of the Agreement shall remain in full force and effect.

22. SELLER'S DETAILS

UNICOSMETICS LLC

EDRPOU 45966817

IBAN: UA 90 322001 00000 2600 4700 0203 70

at JSC "UNIVERSAL BANK", MFO 322001

Address: Ukraine, 04070, Kyiv, Naberezhno-Khreshchatytska str., bldg. 10-A

TIN 459668126572

Tel: + (38)093-69-255-33

E-mail: contact@unicoukraine.com