WARRANTIES AND RETURNS

This section is an integral part of the Public Offer. Full return conditions are set out in sections 8-9 of the Public Offer posted on the Website.

1. Seller's Guarantees

The Seller guarantees the delivery of the Goods in the configuration corresponding to the order, of proper quality and suitable for its intended use at the time of its transfer to the Buyer. The shelf life of the Goods is indicated by the manufacturer on the packaging. All UNICO products are original and comply with the requirements of current legislation of Ukraine.

2. Can I return a product?

Cosmetic products (mascaras, pencils, lip glosses, powder, CC cream, toppers, eyebrow gel, perfector, and other cosmetic products) are not subject to return or exchange. This is established by the legislation of Ukraine: perfumery and cosmetic products are included in the list of goods of proper quality that are not subject to return, approved by the Resolution of the Cabinet of Ministers of Ukraine dated 19.03.1994 No. 172.

Makeup accessories (brushes, sponges) may be returned or exchanged within 14 (fourteen) calendar days from the date of receipt, provided that: the product has not been used; the integrity of the packaging, completeness, and товарний вигляд (marketable condition) are preserved; and there is a document confirming the purchase.

The Buyer bears the shipping costs for returning goods of proper quality.

3. Return of Goods of Improper Quality

Regardless of the product category, the Buyer has the right to make a claim regarding goods of improper quality. The grounds are: manufacturing defect; damage during delivery, recorded in the presence of a delivery service representative; expired shelf life.

The following are not grounds for return:

  • difference in color or shade from what is displayed on the screen;
  • individual allergic reaction or intolerance to components, if the composition was properly indicated on the Website and packaging;
  • absence of the expected cosmetic effect (the result of using cosmetics is individual);
  • damage due to improper storage or use by the Buyer.

4. How to file a claim?

Obvious defects (damage, incomplete set, non-conformity with the order):

Notify us within 3 (three) calendar days from the moment of receipt. Before contacting us, you must provide:

  • photos or videos of the Product and packaging;
  • a photo of the delivery service waybill;
  • a description of the detected defect;
  • order number or phone number;
  • the settlement document issued with the sold goods.

Hidden defects (a defect that could not be detected upon receipt): notify us of the defect within a reasonable time after its discovery, but in any case no later than the expiration of the Product's shelf life. Photos or videos should be attached to the appeal, and if available, a conclusion from an independent laboratory.

Contact us:

For the appeal to be considered, the Buyer is obliged to provide information and materials sufficient to establish the circumstances of the purchase, receipt, storage, and use of the Goods. The Seller has the right to request additional explanations, photographs, video materials, documents, or other information necessary for an objective review of the appeal. In case of failure to provide the requested information, the Seller has the right to suspend consideration of the appeal until it is received. The Seller has the right to refuse to satisfy the Buyer's claims if facts of product, packaging, or labeling substitution, alteration of package contents, interference with the product's original state, or other actions that make it impossible to establish the causes of the declared defects are established.

The Seller has the right to refuse to satisfy the Buyer's claims if the absence of packaging, labeling, batch number, shelf life, or other identification data makes it impossible to establish the origin of the product, verify its belonging to the Seller, or investigate the circumstances stated in the appeal. In case of a dispute regarding the causes of product defects, the Seller has the right to conduct an additional check of the appeal circumstances and evaluate the provided materials. Consideration of the Buyer's claims may be suspended until such check is completed. If, based on the results of the check, it is established that the declared defects arose due to the Buyer's violation of the terms of storage, transportation, use of the Goods, or other circumstances for which the Seller is not responsible, the Buyer's claims are not subject to satisfaction.

5. Return of Promotional Items

Returns of goods purchased as part of a promotional set or with a gift are only possible together with all goods and gifts received as part of the promotion. Partial return of a promotional set is not allowed. In case of returning goods purchased with a promo code, the actual amount paid by the Buyer, taking into account the applied discount, is refunded.

6. Refund Periods

Funds are refunded by the same payment method within 7 (seven) business days from the date the Seller receives the returned Goods or a confirmed order cancellation.

7. Product Inspection Upon Receipt

Upon receipt of the parcel, check: the integrity of the packaging; the conformity of the Goods to the order; the presence of a protective membrane; the shelf life on the packaging. In case of damage, record it in the presence of a delivery service representative and contact us within 3 (three) calendar days.

Detailed conditions for returns, liability, and product safety are set out in sections 8-10 of the Public Offer on the Website. If you have any questions, please contact us at: info@unicoukraine.com